CPC Knowledge Base

Use the menu on the left to find your problem, and follow the steps given to fix it. If your problem is not listed, or if it is listed but our knowledge base was not helpful in fixing your problem, please email us at info@cpcweb.com, or call us at 301-738-8487.

Software Release Notes
Before downloading the most recent version of the CaptionMaker from the downloads page, please read the version info (CaptionMaker) and version info (MacCaption) to check whether the new features you are looking for has been added and/or the bug you are aware of was fixed.

Software Updates
Before making use of our knowledge base, it is important that you have the current version of the software installed. Check our software downloads page to make sure that you have the most recent version of the software. If you do not, download and install the newest version.

Note 1: Before installing a new version, it is strongly advised that you uninstall the old version. Make a note of the caption/subtitle device, the comm. port for the device, time code card and the associated address. You need to choose these parameters after you install the software.
Note 2: You must restart the computer to detect the CPC Protection box and/or timecode reader card.

Acrobat PDF documents
Some of the documents need Adobe Acrobat Reader to view them. If you do not have Acrobat Reader installed in your computer, Click here to download the free Acrobat Reader from www.adobe.com.